Tag: Urban Company
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Centered but invisible – On the contradictions of service design at Urban Company
[By Sai Amulya Komarraju] Ting! A beauty worker checks her mobile. A ‘lead’ appears on her mobile screen from the platform service aggregator she has registered with. She accepts it, calls the customer through the platform that has helped her become a microentrepreneur, confirms the request and location of the customer and rides off to
