Tag: Platforms
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Centered but invisible – On the contradictions of service design at Urban Company
[By Sai Amulya Komarraju] Ting! A beauty worker checks her mobile. A ‘lead’ appears on her mobile screen from the platform service aggregator she has registered with. She accepts it, calls the customer through the platform that has helped her become a microentrepreneur, confirms the request and location of the customer and rides off to…
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Is feminist design a solution to platform workers’ problems?
[By Pallavi Bansal] Imagine a scenario in which you do not get shortlisted for a job interview – not because you are underqualified – but because the algorithms were trained on data sets that excluded or underrepresented your gender for that particular position. Similarly, you found out that you are consistently paid less than your colleagues…
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Making opportunities inclusive for first-time digital users
[By Shrinath V] A couple of years ago, our house help came in early. She brought her daughter with her. The daughter was working at a nearby fashion store as a salesgirl after her graduation. The previous night, she had arrived home from work, distraught and weeping. The mother could not understand what she was…
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Platformizing women’s labour: Towards algorithms of empowerment
[By Pallavi Bansal] As the fifth-born daughter to a poverty-stricken couple in a small village of Karnataka, Rinky would consider herself fortunate on days she wouldn’t have to sleep on an empty stomach. Her parents pressurised her to take care of her younger brother while they struggled to make ends meet. As the siblings grew…
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